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Shipping & Returns

Shipping Policy

CLOZEVIP AUDIO LLC offers a variety of shipping methods to ensure your orders are delivered safely and efficiently. We take great care in packaging your items to minimize the risk of damage during transit. Please refer to our shipping costs for more details.
 
Our commitment is to provide transparent shipping information to build trust with our customers. We want you to feel confident and reassured when shopping with us.

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Ordering an item from CLOZEVIP AUDIO LLC? We can ship to virtually any address in the world with some restrictions listed below.

Orders inside the US lower 48 and many areas in Canada are shipped and insured via FedEx, UPS Ground, USPS mail, SpeeDee Delivery or various Freight Carriers depending on the item and destination. Tracking information will be provided via email and your online account once your order has been processed. Orders are processed usually in 1 business day but can take longer during holidays.  Special order items will have additional processing time.  Delivery time in transit is usually 1-5 business days

Saturday delivery is not a standard carrier delivery day and has a surcharge to normal rates. Furthermore, Saturday delivery is not available for all domestic locations. So, if you need something specifically delivered on a Saturday then you MUST first contact us for a quote and availability.

  • Free Shipping: Free shipping is offered on most orders over $5000 and valid only on shipments within the lower 48 states. This offer does not apply to APO/FPO and international addresses. Any items returned that received free shipping upon purchase will be refunded minus the actual cost of shipping.

  • Oversized & Heavy Items: Oversized and heavy items may be subject to additional shipping charges due to restrictions on weight, size, freight costs and/or carrier surcharges.  Contact us for an accurate shipping quote prior to placing your order. If funds are due, your order will not be processed until all payments have been received.

Orders outside the US lower 48 States and major areas in Canada are subject to shipping, insurance and handling charges. Products are shipped via FedEx and USPS in most cases.  If funds are due, your order will not be processed until all payments have been received

Return & Exchange Policy

At CLOZEVIP AUDIO LLC, we understand that sometimes a product may not meet your expectations. That's why we have a straightforward return and exchange policy to ensure your satisfaction. If you're not completely happy with your purchase, simply contact us to initiate the return or exchange process.
 
Our goal is to build trust and reassure our customers that they can shop with confidence. We want to make the return or exchange experience as seamless as possible for you.

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If you would like to return an item, please contact us within 14 days of receipt and we will issue a return authorization (RA) number.  All returns must be authorized by us in advance and any unauthorized returns will be refused or additional restocking fees will be added. Once issued an RA number you have 5 business days to ship back the item or we have the option to refuse the return or adjust the restocking fee accordingly. All returns must come back as factory fresh in 100% new condition in its original unmarked box or carton with all manuals, warranty cards, remote controls, factory internal packaging, etc. Adjustments or refusal will be made for any damages or missing items. We reserve the right to reject returns at our discretion. You will be responsible for all shipping charges incurred, out bound and/or inbound, even if shipping was not charged as a separate line item on your original invoice. Refunds are issued back to the original source of the purchase. This Return Policy does not apply to items listed in the “No Returns” list below. Therefore, please check your systems requirements and compatibility prior to purchase.

PayPal:  PayPal fees are non-refundable for any sale after the order has been placed and payment has been made.  This includes any sale that the buyer asks to cancel before the product ships.

Phono cartridges and styli must be deemed defective by the product manufacturer, via microscope inspection and/or testing, before they can be exchanged. Broken/missing/bent needles and/or cantilevers are not a manufacturing defect, and are due to buyer mishandling from installation, unpacking turntable or other reason.  In such cases, the item will not be returnable.

No Returns List: Please be aware before placing your order that the following items cannot be returned or exchanged for any reason other than defective products in need of repair or replacement. These are all items that require research on your part to make sure sizes, colors and applications are correct in advance of ordering. Ineligible products include:

  • Discontinued Items

  • B-stock, display models, and pre-owned equipment

  • Software and Software Bundled Devices (this includes audio interfaces that come bundled with licensed software)

  • Headphones (due to the inherent ick-factor)

  • Racks & Furniture

  • Items Purchased on Special or With Rebates

  • Custom Length Cables

  • Modified Equipment or Modifications

  • Special Order Items

  • Opened Phono Cartridges or Styli

  • Cleaners and Cleaning Machines

If you have any questions regarding our return policy, please CONTACT US

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